User Data Deletion

How to request deletion

1. Email hello@supercart.pro from the email address associated with your SuperTalk account.
2. Use the subject “SuperTalk data deletion request”.
3. Include your name, business or workspace name, account email and connected WhatsApp phone number so we can identify the correct account.

What happens next

We will acknowledge your request and may ask you to verify account ownership. Once verified, we will delete or anonymise eligible account and conversation data from active systems within 30 days, unless a longer retention period is required for security, fraud prevention, billing, dispute resolution or legal compliance.

Merchant customer data

If you are a customer who messaged a business using SuperTalk, please contact that business first because it controls the customer relationship and conversation records. You may also contact us and we will assist with routing a valid request.

Confirmation

We will send confirmation to the requesting email address when the deletion process is complete. Some limited records may remain in secured backups until their normal expiry.